Frequently Asked Questions
QUESTIONS
ANSWERS
Account Setup
  1. How do I create an account?

    To create your account choose the “Register” link on the header navigational bar or use any of the links available on the home page.

    When registering you will be asked to complete a short form which includes standard information such as your contact details, preferred login credentials etc.

    Mandatory fields include:-

    · Name

    · City

    · State/Province/county

    · Zip/Post Code

    · Phone Number

    · Birthday

    · Username & Password

    · E-Mail address

    · Confirmation of terms an conditions acceptance

    Once registered you will receive E-Mail confirmation.


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  2. How do I add my payment options?

    To setup your payment processor you need to first login to bidjunk.com

    Click on "member area"
    Click on "my account"
    Click on "manage account"

    Now scroll down to the direct payment settings.

    Now enter in your email addresses to the payment processors you want to use.

    Now click on update button


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  3. I have not received my registration email?

    Since it is sent through our system it most likely went to your junk email folder.

    Make sure you add the email to the non-junk list so you can receive our emails


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Selling
  1. How do I list an item for Sell?

    To list your item simply click on the “Sell” link found on the header navigational bar. The listing process is split up into several main sections, notably:-

    Category selection
    Item Details
    Auction Settings
    Shipping and Payment
    Listing preview
    Listing confirmation

    The listing process is developed in such a way that you are guided through every step seamlessly.

    The first part of the process is to choose the category you wish to list your item in, this can be revised at any time by using the “Previous Step” navigation button.

    Step two enables you to enter your item title and description, a full wysiwyg editor is in place to enable you to use HTML descriptions.

    If you have a voucher code to redeem this can be entered just below the description field.

    Moving on to step three, this is the biggest stage of the listing process. On this step you can set the following:-

    · Auction type:-

    Standard Auction

    This is a single quantity auction

    Dutch Auction

    Dutch auction enables you to list a multiple quantity auction, for example if you have 100 pens to sell you can list all of these together in a single lot. Bidders will be able to select how many they wish to bid for.

    · Currency:-

    You can select your preferred auction currency using the drop down menu available

    · Quantity:-

    This field is only active if listing a Dutch auction, please see above for an explanation of this listing type

    · Auction Starts At:-

    This requires you to enter the minimum bid you are willing to accept, you can also set a reserve price to ensure you do not sell the item for this amount. Please see below for more information on this.

    · Reserve Price:-

    Enabling a reserve price affectively means you will not sell the item for less than the amount set, for example you can set the start price at 5.00 but only accept winning bids over 50.00, should a bid be placed for 49.99 the item will close without a winner.

    · Buy out (if available):-

    Buy out allows you to set an amount you are willing to sell the item for – straight out. For example you can set the start price to 10.00 but offer interested parties the option to buy the item immediately for 100.00.

    You can also list buy out only auctions, these auctions remove all bidding options meaning the listing can only be purchased for a set amount. To set a buy out only auction you need to set the buy out value to be exactly equal with the start bid.

    · Offer-Range (if available):-

    You can set a price bracket in which you are willing to listing to offer, for example if you set the price brackets from 15.00 to 100.00 interested parties will be able to offer you an amount within these brackets, you can opt whether to accept or decline these offers at any time via the members area.

    · Bid increment:-

    This option can be used to set your own custom bid increment if preferred.

    · Item featuring (if available):-

    The following options are available to you (fees may apply), these will highlight your item on site to ensure they reach more visitors:-

    § Home page featured

    § Category featured

    § Bold text

    § Highlighted background

    · Set start/end time:-

    You can either opt to list your item right away and set a defined number of days for it to be live for or you also have the option to define your own custom start/end time.

    · Private Auction:-

    Private auction will hide the bidders identity on the item details page

    · Image upload:-

    To accompany your item you can either upload images from your local computer or enter the URL of an image(s) hosted elsewhere

    · Media upload:-

    In addition to images you can also upload media files, please note only .avi/.mpeg/.mov are supported.

    · Auto Re-List

    For convenience you can opt to have your items automatically re-listed for you, options are available to allow you to select whether the item should be re-listed if sold and how many re-list attempts should be made.

    On the next step you can set your shipping and payment preferences including your shipping rates and available methods of delivery.

    Proceeding on, you can then review the listing and make changes if required, please note you can still edit your listing once live via the members area.

    The final step provides you with listing confirmation.


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  2. How to I get paid for my items?
    While listing an item, you would select which payment methods you will accept. You would then invoice your buyer after the sale... either from your selling page in the members area, or simply sending them an email. You would inform them of the total due and what forms of payment you accept. If you select any of the online payment methods we have listed, you will need to ensure that you first create an account with that company.
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  3. What Online Payment Processors can I use at BidJunk.com?

    You can use the following:

    PayPal
    Worldpay
    2Checkout
    Nochex
    Ikobo
    Protx
    Authorize.net
    Moneybookers

    I will update as we add more.


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Buying
  1. How do I buy something?

    first login to bidjunk.com

    Then search or browse for a listing you would like to bid on.

    Click on the buy out option or place bid option. If you use the buy out option you are agreeing to pay the set amount for it.


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  2. I won an item but no longer want to purchase it. What should I do?

    A bid or Buy Out purchase is considered a contract and you are obligated to purchase the item.

    However mistakes are sometimes made. You can communicate with the seller to try and resolve the problem.

    If the seller does not respond the way you had hoped, please keep in mind that failure to pay can result in negative feedback

    To much negative feedback from failure to pay will result in being suspended.


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  3. How do I pay for an auction?

    If your seller accepts Direct Pay and has this option activated for the auction in question, you can pay from your bidding page. Simply go to your bidding page in the members area, and click the pay now button for the appropriate auction.

    If your seller does not have Direct Pay set up, you will need to wait for them to invoice you. If your seller has not contacted you within 2-3 business days, we recommend you send them an email or give them a call. Some sellers rely on our automated "your auction has sold" emails to know when their items sell, which are sometimes blocked by spam filters. So just because you seller has not contacted you, does not mean they are not intersted in selling the item to you.


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Misc
  1. How much does it cost to use bidjunk.com?

    BidJunk has no listing fees

    You wont pay anything for stores or listing

    No final value or other fees from that other big website


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  2. You said no fees, what is the verification?

    The verification process allows users to know that you have a paypal account and that you were serious enough to get verified

    The cost of becoming verified is $2. You do not have to pay this. You can list without it.


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Feedback
  1. What is feedback?

    Feedback is a very important part of the auction process. It allows users to see how a seller/buyer has been rated by people who have done business with them

    Before doing business with someone new you should always check the users feedback


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  2. How do I leave feedback?
    To leave feedback you will need to login to your account, then click the feedback tab in the members area. There are two section on the feedback page... The first section displays your feedback, and the second section is the auctions you have yet to leave feedback for. Just click the "proceed" link for the appropriate auction you wish to leave feedback for.
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Contacting BidJunk
  1. What is the best way to contact Bidjunk admins?

    For the fastes responses we suggest you go to the forums.

    The forums are visited by many people who can help and our support staff


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